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Conflict resolution requires effective communication from "summary" of A tecnica da comunicação humana by Jose Roberto Whitaker Penteado
Effective communication is a fundamental element in the process of conflict resolution. When individuals engage in a conflict, emotions run high and rational thinking may be clouded. In these situations, the ability to communicate effectively becomes essential in order to reach a resolution that satisfies all parties involved. Communication is not just about speaking and expressing one's own point of view; it also involves active listening and understanding the perspectives of others. By engaging in open and honest dialogue, individuals can clarify misunderstandings, identify underlying issues, and work towards finding common ground. This process requires empathy, patience, and a willingness to compromise. In the...
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