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Active listening plays a vital role in effective communication from "summary" of A tecnica da comunicação humana by Jose Roberto Whitaker Penteado
Active listening is a fundamental aspect of effective communication. When engaging in a conversation, it is not enough to simply hear the words being spoken. To truly communicate effectively, one must actively listen to the speaker, fully focusing on their words, tone, and body language. This level of attentiveness allows the listener to fully understand the message being conveyed and respond appropriately. One key element of active listening is giving the speaker your full attention. This means setting aside distractions, such as phones or other conversations, and focusing solely on the person speaking. By doing so, you demonstrate respect for the speaker and show that you value what they have to say. This creates a positive environment for communication to take place. In addition ...
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