Conflict resolution requires empathy from "summary" of A arte de lidar com pessoas by Jamil Albuquerque
To resolve conflicts effectively, it is essential to put yourself in the other person's shoes. This means developing empathy, the ability to understand and share the feelings of another. Without empathy, it is nearly impossible to truly understand the root of the conflict and find a mutually beneficial solution. Empathy allows you to see the situation from the other person's perspective, helping you to identify their needs, desires, and emotions. By acknowledging and validating these feelings, you can establish a sense of trust and connection, creating a more open and honest dialogue. This can help to de-escalate tensions and pave the way for a constructive resolution.
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