Summary of Effective Communication Skills Training

Effective Communication Skills Training is an essential resource for professionals from any industry who are looking to improve their communication skills. Written by world renowned communication expert Lisa B. Marshall, this book focuses on building better relationships, understanding the impact of communication, reducing stress, and developing powerful tools for successful communication. It covers topics such as active listening, asking effective questions, using constructive feedback, developing a positive body language, and mastering the art of persuasion. With clear explanations, practical examples, and guidance on when to use specific techniques, readers will gain the confidence and knowledge they need to become effective communicators in any situation.