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Bezos' philosophy is customer obsession from "summary" of The Everything Store: Jeff Bezos and the Age of Amazon by Brad Stone
Bezos' philosophy is customer obsession and, to him, that means giving customers what they want before they even know they want it. He has always been fixated on the customer experience, going to great lengths to make sure they are satisfied. This philosophy is deeply ingrained in Amazon's culture and is evident in every decision the company makes. Bezos is known for his relentless pursuit of customer satisfaction, even if it means sacrificing short-term profits. He is willing to invest heavily in things like free shipping and customer service to ensure that customers keep coming back. This long-term view has paid off, as Amazon has become one of the most valuable companies in the world. Bezos has always believed that if you focus on the customer, everything else will fall into place. This customer-centric approach has led to innovations like the Kindle e-reader and Amazon Prime, which have transformed the way we buy and consume goods. Bezos is constantly pushing his employees to think about how they can improve the customer experience, even if it means taking risks or disrupting the status quo. One of Bezos' most famous mantras is to start with the customer and work backward. This means that every product or service Amazon offers is designed with the customer in mind. Bezos is not afraid to think big and take bold risks to deliver what customers want, even if it means facing criticism or backlash from competitors. Bezos' customer obsession has been a key driver of Amazon's success and has set the company apart from its competitors. By focusing on the customer above all else, Bezos has built a company that is constantly innovating and expanding to meet the needs of its customers. In Bezos' world, the customer truly is king.
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